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Changes to visitor policy

Man in facemask

VCU Massey Cancer Center has resumed limited visitation for hospitalized non-COVID-19 patients, allowing one adult visitor per day, with some restrictions. Our patient care philosophy depends greatly on engaging family and friends to be part of the healing process. We have adopted safety practices that limit the risk of COVID-19 while allowing visitors back.

Visitors are required to wear a face mask and visitor badge at all times while on our premises and need to follow specified visitation hours.

Highlights of the new visitation policy include:

  • One adult visitor per day, 18 years or older, permitted per patient after being screened and receiving a face mask.
  • Inpatient visitation limited to 12 p.m. – 8 p.m.
  • Visits to Massey’s Cellular Immunotherapies and Transplant (previously known as BMT) Unit on North Hospital 10 and Acute Care Oncology Unit on Critical Care Hospital 2 are limited to two hours.
  • Visitors must stay in the patient room for the duration of the visit and wear a face mask at all times.
  • Visitors are required to wear a visitor badge, provided by the information desk, at all times while on site.
  • Entry points for inpatient visitors will be limited to Gateway and Critical Care Hospital entrances. Please bring an I.D.

Exceptions to this policy remain the same:

  • For pediatric patients in all units: One adult visitor, 18 years or older, permitted per patient per day. No other restrictions.
  • For non-COVID-19 patients who are at the end of life: The number of visitors is determined by the patient's care team.
    • Children under age 18 are permitted to visit a parent or primary caregiver.
    • Children must screen negative for COVID-19 symptoms.
    • Children 3 years or older must wear a face mask. 
  • COVID-19 positive patients at the end of life are allowed one adult visitor, 18 years of age or older. No other restrictions are in place.

For outpatients, we are instituting the following temporary outpatient appointment policy:

  • Only patients with verified appointments may enter our hospitals and clinics. Appointments will be verified at entry screening stations.
  • For adult patients with verified appointments: One support person, 18 years or older, will be permitted to accompany them to their appointment.
  • For pediatric patients with verified appointments: Two accompanying adults, 18 years or older, permitted per patient.
  • Both the patient and support person will be required to wear a wristband after the appointment is verified. They must have wristbands visible at all times while onsite.

Patients and accompanying individuals must wear a face mask at all times. Face masks must cover both nose and mouth.

In this difficult and unprecedented time, we know showing love and care is of the utmost importance, and our teams are committed to providing safe and compassionate care.

Even if you cannot be physically with your loved one in the hospital, please know that they still need you, and we want to help you to stay in touch. We are in the process of providing technology, such as iPads and phones, to patients with limited access to digital technology to encourage FaceTime, Skype and Zoom conversations with their loved ones.

We appreciate your understanding during these uncertain times. 

Written by: VCU Health Public Affairs

Posted on: June 22, 2020

Category: COVID-19 news